Insights

Perspectives on workforce strategy, organizational network analysis, and the operating models that connect them.

Workforce Management Is a System Problem. Stop Treating It Like a Software Problem.
Strategy

Workforce Management Is a System Problem. Stop Treating It Like a Software Problem.

Most large enterprises invest millions in WFM technology and still can't answer basic questions about labor cost, coverage gaps, or scheduling equity. The issue isn't the tool. It's the operating model underneath it.

2026-01-15 · 8 min read

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Governance Without Authority Is Just a Meeting
Governance

Governance Without Authority Is Just a Meeting

Many organizations create WFM governance committees that review dashboards, discuss metrics, and produce slide decks, but nothing changes. Governance without decision-making authority is theater.

2026-01-08 · 6 min read

Demand Forecasting Is Not Prediction. It's Alignment.
Operations

Demand Forecasting Is Not Prediction. It's Alignment.

The point of demand forecasting isn't to predict the future. It's to create a shared operating picture that aligns staffing decisions with clinical reality, before the shift starts.

2024-12-20 · 7 min read

Five Signs Your WFM Implementation Is Failing (And What to Do About It)
Implementation

Five Signs Your WFM Implementation Is Failing (And What to Do About It)

You went live. The dashboards are built. The schedules are publishing. But something still feels off. Here are five signs your WFM implementation is silently failing.

2024-12-12 · 5 min read