Workforce Performance Office
Build the operating capability your workforce strategy depends on.
We help health systems stand up, or strengthen, the enterprise function that connects workforce economics, staffing, employee experience, and care delivery, then turns those signals into sustained action.
We are operators, not consultants. We have led the functions we help clients build.
[SynapseShift Advisors] helped us find $24M in savings on year-over-year labor costs.
— CHRO, Large Hospital System
Everyone owns workforce. No one owns performance.
Finance tracks labor. Nursing manages staffing. HR owns retention. Operations manages capacity. Technology supports the systems. Each function sees only part of the picture, but no single mechanism turns the whole picture into coordinated action.
So the same problems keep returning. Overtime spikes. Premium labor persists. Schedules miss demand. Leaders debate whose numbers are right. Initiatives launch, then lose momentum somewhere between strategy and the frontline.
When finance, nursing, HR, operations, and technology cannot act from the same signal, the system compensates with cost, burden, delay, and turnover.
Workforce performance that works for the whole system.
The goal is more than improving labor costs. It is to deploy your workforce more intelligently and support the people delivering care.
This is not yet another transformation program. It's a function that keeps working.
A Workforce Performance Office is the operating capability that connects workforce strategy to day-to-day decisions — common measures, clear decision rights, an active opportunity pipeline, and the leadership routines that turn insight into results.
It does not have to be a new department. It can be a dedicated center of excellence, a virtual cross-functional model, or a capability embedded in a team you already have.
Whether you’re building the capability or strengthening a team already in place, we can meet you where you are.
Workforce Performance Office: Launch
Set the priorities, establish the team, and put the core processes in place.
See the engagement→For organizations with an existing functionWorkforce Performance Office: Accelerate
Build on the work already underway and help the team make measurable progress.
See the engagement→For organizations creating the capability
Workforce Performance Office: Launch
Set the priorities, establish the team, and put the core processes in place.
You shouldn't have to wait for the perfect leader, the next system implementation, or another planning cycle to begin. We establish the Office, activate its first priorities, and build a working model your organization can sustain.
Launch is right when
- No single enterprise function owns workforce performance.
- A labor productivity, WFM, or workforce analytics leader is being hired — or just started.
- You're ready to get more strategic with your workforce operations, and don't know where to start.
What we establish
- A Workforce Performance Office operating model with clear scope and ownership
- Operating governance, cadence, and escalation paths to get everyone on the same page
- A ranked portfolio of quantified opportunities tied to financial value, operational impact, and care delivery
- Activation Model that educates, empowers, and keeps leaders accountable to financial and operational outcomes
- Value Realization Discipline. Validate financial and non-financial results, track progress, and refresh the roadmap
Choose the long-term operating path
Selected inside a Launch engagement — not three separate services.
Transition
We build it, operate it, and transfer it.
Best when you're recruiting a permanent leader. They inherit a working function, active priorities, trusted measures, and established relationships — not a blank page.
Managed Operations
We build it and keep operating it.
Best when you need an enduring enterprise capability without building every specialized role internally. We provide ongoing leadership, analytics, facilitation, and measurement.
Enable
We co-build it with your team.
Best for a new or expanding internal function. We bring the model, the tools, and the hands while your team builds the muscle to sustain it.
For organizations with an existing function
Workforce Performance Office: Accelerate
Build on the work already underway and help the team make measurable progress.
Many health systems already have a labor productivity, workforce analytics, management engineering, or WFM team. The question isn't whether that team can produce reports. It's whether the organization converts those insights into coordinated action.
Accelerate is right when
- Dashboards are credible, but action varies by department and facility.
- Known opportunities stall because ownership, trust, or decision rights are unclear.
- You need to find labor cost savings while maintaining or improving quality of care
What acceleration adds
- Independent validation of the current model, measures, and opportunities
- Cross-functional facilitation across finance, nursing, HR, operations, and technology
- Organizational Network Analysis to surface trusted influencers, bottlenecks, and resistance
- Focused execution support on high-value or high-risk opportunities
- Leader enablement and repeatable operating routines
- Outcome measurement and a refreshed opportunity roadmap
Make workforce performance an operating capability.
Whether you are creating the function or strengthening the team already doing the work, we will help you build the model, activate the organization, and sustain measurable results.