Workforce Operating Model

Run your organization like a healthy nervous system.

We map the real pathways of influence inside your workforce — then rebuild the operating model so staffing, labor cost, and governance decisions move through trust, not hierarchy.

These aren't separate problems. They're symptoms of the same thing.

01

Governance That Exists on Paper Only

There are committees and dashboards, but no one owns the decisions. Accountability is diffuse, and the same problems resurface every quarter.

02

Technology That Doesn't Deliver

You invested millions in a WFM platform, but schedules are still built in spreadsheets, data is siloed, and no one trusts the numbers.

03

Labor Costs Without Visibility

You spend more on labor than anything else, but can't explain where the money goes, why overtime spikes, or how to forecast accurately.

04

Change Fatigue Without Change

Your teams have been through multiple initiatives, consultants, and system go-lives, but the operational reality hasn't shifted.

[SynapseShift Advisors] helped us find $24M in savings on year-over-year labor costs.

— CHRO, Large Hospital System

The Root Cause

When the right information can't reach the right person fast enough to matter, strategy breaks down.

Every workforce problem we see traces back to the same root: signal failure. Strategy gets distorted between the people who set direction and the people who deliver care. We use Organizational Network Analysis to map your organization the way neuroscientists map a brain — tracing the real pathways of trust, influence, and information flow. We measure three dimensions of that signal:

Signal Clarity

Can people understand what's expected? Is the message consistent as it travels through layers?

Signal Speed

How quickly does insight move from frontline to decision-maker and back? Where are the bottlenecks?

Signal Integrity

Does the data reflect what's actually happening? Or has it been filtered, delayed, or reframed along the way?

Who We Are

We're operators. Not consultants.

SynapseShift Advisors wasn't built from a business plan. It was built from what actually worked — inside hospitals, health systems, and complex service organizations where decisions are high-stakes and margins are thin. We've led the functions we advise on. We've sat in the rooms where strategy fell apart. And we built SHIFT because nothing on the market connected the pieces.

Read Our Story

Ready to stop treating symptoms?

No sales theater. Just a conversation about what's actually breaking — and whether SHIFT is the right fit.